-
Recent Posts
Archives
Categories
- Business Writing (3)
- Collaboration (7)
- Customer Service (9)
- Employee Performance (8)
- Hiring Veterans (2)
- Human Resources (11)
- Interviews (2)
- Life Reflection (7)
- Management Skills (12)
- Mentors (1)
- Training & Development (7)
- Writing (2)
Meta
Category Archives: Human Resources
Teaming up for the Veterans
I am really proud to be associated with the University of Massachusetts at Lowell – where the university is ranked as a top school for veterans. The university actively engages with veterans to ensure that they receive all the benefits … Continue reading
Gender Bias – The Flinch Factor
When flicking through channels, I find that I am always willing to pause on Alan Alda’s skinny grin, especially when he’s gaming with university scientists. The Brains on Trial episode I happened on wanted to answer the question: “Can we … Continue reading
Hiring Veterans Requires More Than Patriotism
WHY?????? CHECK THESE FACTS Employment Statistics from the Bureau of Labor Release 2014 In 2013, 21.4 million men and women or 9% of the civilian noninstitutional population were veterans. Nearly one quarter of these veterans served during Gulf Era … Continue reading
Posted in Hiring Veterans, Human Resources, Interviews
Tagged Americas Heroes at Work, Federal Contractors, Hiring Veterans, Proactive recruiting Veterans, Recruiting 2014 Veterans, Recruiting ideas, Transition from military to civilian work, Veteran unemployed, Veteran unemployment numbers
Leave a comment
Hiring Veterans and Individuals with Disabilities 2014
ATTENTION FEDERAL CONTRACTORS: VETERANS The OFCCP issued a final rule for VEVRAA – effecting affirmative action for veterans that impacts all federal contractors. Labor data for the 2.6 million veterans in 2012 indicated that the unemployment rates for the veterans … Continue reading
21st Century Managers: Guiding Stars
True Story of an Unguided Star There was once a bright graduate from Syracuse University who found a full time job with a Name Company in the midwest. Imagine her disappointment to discover that her job required none of her … Continue reading
Posted in Employee Performance, Human Resources, Management Skills, Training & Development
Tagged 21st century management, Developing employee talent, Employee star performance, Guiding employee talent, Guiding young professionals, Honesty in assessing employees, Innovative leaders, Learning environment, Lifetime skills, Managers as mentors and guides
2 Comments
The HR Interview – Reversed Roles
Recently, my brother, Dennis, marathon-interviewed at a company in Maine — you know those 8-in-the-morning-till-3-in-the-afternoon talkathons. When he met with the HR Director, he was in for a surprise. The Director reversed the roles. First, he briefed Dennis on his … Continue reading
Employee development – Day One – Discretionary skills
DAY ONE I tell my college students that whatever their level of skills may be is okay by me. My role is to help them: identify and build on their strengths, improve their thinking skills, and gain confidence in their … Continue reading
Posted in Customer Service, Employee Performance, Human Resources, Management Skills, Training & Development
Tagged 5 minute coaching, college students, Customer Service Experience, Employee Development, employees, Engaging Employees, Improve employee performance, Managers create attitudes
Leave a comment
Performance Appraisal: Same Old Mistakes – No Development, No Honesty.
Sad, but True Story There was once a bright graduate from Syracuse University who managed to find a 4 month internship in the down economy. The internship in her field gave her base experience and introduced her to the level … Continue reading
Posted in Employee Performance, Human Resources, Management Skills
Tagged Annual review mistakes, Communication confidence, Directing the new professionals, Discretion needs direction, Employee Loss of confidence, Experience beyond Internships, Lack of honesty in appraisals, Managers No feedback, Performanc Appraisal Mistakes, Routine work no motivation, Today's job demands for college grads, Young Professionals
Leave a comment
Announcing The Moment of Goof — in print
The Moment of Goof – Customer Service in the Digital Age has arrived in print! Improving customer service is on everyone’s mind. AND, my little book will help readers jump start conversations on creating stellar customer service experiences in the … Continue reading
Posted in Human Resources
Leave a comment
hqinsights 