Monthly Archives: March 2013

Business Decisions are Rooted in Values

Posted on March 30, 2013 by mcgntr

You may not agree with the Fortune editors’ selections on The Greatest Business Decisions of All Time (Title of their 2012 book ) but you will certainly find the proverbial food for thought. What struck me, as I read the stories, … Continue reading →

Posted in Customer Service, Human Resources, Life Reflection, Management Skills | Tagged Best business decisions, Decision-making, Ethics in business, Ethics over profits, Forbes success stories, GE Crotonville leadership training, Innovative decisions, Jack Welch's Crotonville, Johnson and Johnson Risk taking, Leadership decision-making, Leadership transformation, The Greatest Business Decisions, Tylenol recall | Leave a comment

Collaborating – The Ben & Jerry’s Way

Posted on March 19, 2013 by mcgntr

Who but Ben & Jerry’s — that hippie ice cream maker in Northern Vermont — would bus sixteen customers to their manufacturing plant to show these customers how they fixed their complaints. BUT, that was not enough. The plant managers … Continue reading →

Posted in Collaboration, Customer Service | Tagged Ben & Jerry's Respond to customers, Changing Customer Service, Collaborating with Customers, Collaborative Culture, Creating Collaborative workplace, Customer Service Experience, Engaging Customers, Engaging Employees, Management Collaboration, Open customer service culture | Leave a comment

Performance Appraisal: Same Old Mistakes – No Development, No Honesty.

Posted on March 11, 2013 by mcgntr

Sad, but True Story There was once a bright graduate from Syracuse University who managed to find a 4 month internship in the down economy. The internship in her field gave her base experience and introduced her to the level … Continue reading →

Posted in Employee Performance, Human Resources, Management Skills | Tagged Annual review mistakes, Communication confidence, Directing the new professionals, Discretion needs direction, Employee Loss of confidence, Experience beyond Internships, Lack of honesty in appraisals, Managers No feedback, Performanc Appraisal Mistakes, Routine work no motivation, Today's job demands for college grads, Young Professionals | Leave a comment

Monthly Archives: March 2013

Business Decisions are Rooted in Values

Collaborating – The Ben & Jerry’s Way

Performance Appraisal: Same Old Mistakes – No Development, No Honesty.

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