Monthly Archives: October 2012

Collaborating with Customers

Posted on October 29, 2012 by mcgntr

Today’s  Customers: Trained to Collaborate! The Do-it-yourself ness of the Digital Age, where customers enter their info, choose services, and pay on the spot, has changed customers’ self  perceptions!  It affirms the belief that their needs and viewpoints are critical … Continue reading →

Posted in Collaboration, Customer Service, Management Skills | Tagged , , , , | Leave a comment

Do you have what it takes to collaborate?

Posted on October 19, 2012 by mcgntr

Why Collaborate at all? Experience shows that collaboration not only works for solving problems, implementing changes and confronting complex issues, collaboration produces better results.  Better than the individual acting without consultation?  YES! While geniuses exist who change the world with … Continue reading →

Posted in Management Skills, Training & Development | Tagged , , , , , , , | Leave a comment

Collaborating with the Enemy?

Posted on October 10, 2012 by mcgntr

In my rediscovered article Collaboration (“Merlin’s Musings” Scriptmag.com Nov/Dec  2003)    Sally Merlin points out that there are two definitions for her title word: (1) working together   AND   (2) cooperating with the enemy. Her early script writing experience led her to … Continue reading →

Posted in Collaboration, Employee Performance, Management Skills | Tagged , , , , , , | Leave a comment