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Category Archives: Employee Performance
21st Century Managers: Guiding Stars
True Story of an Unguided Star There was once a bright graduate from Syracuse University who found a full time job with a Name Company in the midwest. Imagine her disappointment to discover that her job required none of her … Continue reading
Posted in Employee Performance, Human Resources, Management Skills, Training & Development
Tagged 21st century management, Developing employee talent, Employee star performance, Guiding employee talent, Guiding young professionals, Honesty in assessing employees, Innovative leaders, Learning environment, Lifetime skills, Managers as mentors and guides
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Employee development – Day One – Discretionary skills
DAY ONE I tell my college students that whatever their level of skills may be is okay by me. My role is to help them: identify and build on their strengths, improve their thinking skills, and gain confidence in their … Continue reading
Posted in Customer Service, Employee Performance, Human Resources, Management Skills, Training & Development
Tagged 5 minute coaching, college students, Customer Service Experience, Employee Development, employees, Engaging Employees, Improve employee performance, Managers create attitudes
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Tapping Employee Entrepreneurial Spirit
When we think of entrepreneurs we think of energy, drive, risk-taking. We think Success! Consider the current high school and college graduates. They believe that they can start their own businesses at any time. Many of my college students, inspired … Continue reading
Posted in Employee Performance, Management Skills
Tagged Celebrate entrepreurialism, Creative employees happy employees, Creativity at work, Debate ideas at work, Encourage curiosity, Engaging Employees, Entrepreneur thinking, Interested employees are engaged, Involve employee problem solving, Motivate thinking, Nurture entrepreur environment on the job, Think fun at work
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Performance Appraisal: Same Old Mistakes – No Development, No Honesty.
Sad, but True Story There was once a bright graduate from Syracuse University who managed to find a 4 month internship in the down economy. The internship in her field gave her base experience and introduced her to the level … Continue reading
Posted in Employee Performance, Human Resources, Management Skills
Tagged Annual review mistakes, Communication confidence, Directing the new professionals, Discretion needs direction, Employee Loss of confidence, Experience beyond Internships, Lack of honesty in appraisals, Managers No feedback, Performanc Appraisal Mistakes, Routine work no motivation, Today's job demands for college grads, Young Professionals
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The Mistake of Being Nice
Ask a service person “What is the most important aspect of the job? You will hear: “Be nice to my customers.” In my customer service training sessions, my participants share frustrations when ‘being nice’ didn’t work. Nice did not … Continue reading
On Attitude Erosion
If you use the “Hire for Attitude, Train for Skill” approach touted by Southwest Airlines, you may expect that your new employees will continue to display those great open attitudes far beyond the three month introductory period. “Great” attitudes, like … Continue reading
On Losing Empathy
As the medical field has expanded, so has the awareness that professional stoicism is a mistaken virtue. Patients often complain that doctors and nurses lack empathy and treat the disease, but not the patient. The reality is that doctors and … Continue reading
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