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Tag Archives: Managers create attitudes
Employee development – Day One – Discretionary skills
DAY ONE I tell my college students that whatever their level of skills may be is okay by me. My role is to help them: identify and build on their strengths, improve their thinking skills, and gain confidence in their … Continue reading
Posted in Customer Service, Employee Performance, Human Resources, Management Skills, Training & Development
Tagged 5 minute coaching, college students, Customer Service Experience, Employee Development, employees, Engaging Employees, Improve employee performance, Managers create attitudes
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On Attitude Erosion
If you use the “Hire for Attitude, Train for Skill” approach touted by Southwest Airlines, you may expect that your new employees will continue to display those great open attitudes far beyond the three month introductory period. “Great” attitudes, like … Continue reading
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