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Monthly Archives: December 2013
The HR Interview – Reversed Roles
Recently, my brother, Dennis, marathon-interviewed at a company in Maine — you know those 8-in-the-morning-till-3-in-the-afternoon talkathons. When he met with the HR Director, he was in for a surprise. The Director reversed the roles. First, he briefed Dennis on his … Continue reading
Employee development – Day One – Discretionary skills
DAY ONE I tell my college students that whatever their level of skills may be is okay by me. My role is to help them: identify and build on their strengths, improve their thinking skills, and gain confidence in their … Continue reading
Posted in Customer Service, Employee Performance, Human Resources, Management Skills, Training & Development
Tagged 5 minute coaching, college students, Customer Service Experience, Employee Development, employees, Engaging Employees, Improve employee performance, Managers create attitudes
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