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Category Archives: Training & Development
21st Century Managers: Guiding Stars
True Story of an Unguided Star There was once a bright graduate from Syracuse University who found a full time job with a Name Company in the midwest. Imagine her disappointment to discover that her job required none of her … Continue reading
Posted in Employee Performance, Human Resources, Management Skills, Training & Development
Tagged 21st century management, Developing employee talent, Employee star performance, Guiding employee talent, Guiding young professionals, Honesty in assessing employees, Innovative leaders, Learning environment, Lifetime skills, Managers as mentors and guides
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Employee development – Day One – Discretionary skills
DAY ONE I tell my college students that whatever their level of skills may be is okay by me. My role is to help them: identify and build on their strengths, improve their thinking skills, and gain confidence in their … Continue reading
Posted in Customer Service, Employee Performance, Human Resources, Management Skills, Training & Development
Tagged 5 minute coaching, college students, Customer Service Experience, Employee Development, employees, Engaging Employees, Improve employee performance, Managers create attitudes
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Oh those First Impressions!
BUSINESS IMPRESSIONS When you attend a training conference, or go to a Chamber of Commerce meeting, or join a business discussion group – you expect your colleagues to act and look “businesslike” and professional. The conference attendees may be from … Continue reading
Business Writing – Escape from Academia
As my Business Writing class draws to a close, I again reflect on the complaints I hear from business colleagues: “They graduate from college and can’t write!” Ten to twelve years ago, I would have agreed. Today, this is simply … Continue reading
Posted in Business Writing, Training & Development
Tagged Academic vs business writing, Business Writing, Business writing voice, Contemporary short sentences, Contemporary writing style, Difference in business writing, Empathy in writing, Reader empathy, Save time write right, Writing voice
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The Mistake of Being Nice
Ask a service person “What is the most important aspect of the job? You will hear: “Be nice to my customers.” In my customer service training sessions, my participants share frustrations when ‘being nice’ didn’t work. Nice did not … Continue reading
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