Tag Archives: Customer Service Experience

Employee development – Day One – Discretionary skills

Posted on December 5, 2013 by mcgntr

DAY ONE I tell my college students that whatever their level of skills may be is okay by me. My role is to help them: identify and build on their strengths, improve their thinking skills, and gain confidence in their … Continue reading →

Posted in Customer Service, Employee Performance, Human Resources, Management Skills, Training & Development | Tagged 5 minute coaching, college students, Customer Service Experience, Employee Development, employees, Engaging Employees, Improve employee performance, Managers create attitudes | Leave a comment

Collaborating – The Ben & Jerry’s Way

Posted on March 19, 2013 by mcgntr

Who but Ben & Jerry’s — that hippie ice cream maker in Northern Vermont — would bus sixteen customers to their manufacturing plant to show these customers how they fixed their complaints. BUT, that was not enough. The plant managers … Continue reading →

Posted in Collaboration, Customer Service | Tagged Ben & Jerry's Respond to customers, Changing Customer Service, Collaborating with Customers, Collaborative Culture, Creating Collaborative workplace, Customer Service Experience, Engaging Customers, Engaging Employees, Management Collaboration, Open customer service culture | Leave a comment

Tag Archives: Customer Service Experience

Employee development – Day One – Discretionary skills

Collaborating – The Ben & Jerry’s Way

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